Policies & Procedures
We are insured and bonded.
Exhibit A Updated: June 13, 2023
As you may already know, April’s Pawsitively Pet Sitting offers stop-in visits, pet taxi service, pet healing services, pet photography, overnight in-home care, boarding for small critters, dog walking, and livestock care. We love and accept every walk of life.
We are so excited that you have chosen us to provide you with the best pet care out there! We look forwarded to spoiling your pet(s) while you are away. Thank you for supporting a local small business.
Below are April’s Pawsitively Pet Sitting Policies and Procedures:
Reservations: It is best to plan a several weeks in advance in order to obtain pet sitting services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates, we must meet with you and your pet(s) and determine your needs before we make a commitment to providing care for your pet(s).
Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. The well being of your pet(s) depends on our communication! Payment for any additional services is due the day you return.
Cancellations: We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancellations to compensate pet sitters for time they set aside for your appointments.
Early return: We understand that things happen that cause plans to change. In the event that you return home early, you will be charged full cost for scheduled appointments upon your arrival of your unscheduled return. Please understand that once we have scheduled, confirmed, and begun your pet sitting appointment, we have to collect the payment due to your early return because we've set that time aside for your pet(s).
Keys: April’s Pawsitively Pet Sitting requires a copy of your house key upon the initial meeting or hidden in a secure location upon my arrival. We recommend that your key remain in your April’s Pawsitively Pet Sitting file
for the convenience of future services and to enable online/telephone reservations, thus avoiding future key pick up appointments. Should you choose to have your key returned, a $5 key pick up/drop off charge will be applied to future visits.
Inclement Weather: In the event of inclement weather, please provide the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance. This may be contacting your “Bad Weather Emergency Contact”, requesting to stay with your pet(s) until the roads are clear, or leaving out extra food & water until a pet sitter can return to care for them. The health and well being of your pet(s) is our utmost concern. We will contact you as soon as possible to keep you informed of these events. The length of visits may also be cut short due to bad weather to get our pet sitters off the roads and home safe as soon as possible.
Please note that we do not plow, snow blow, or shovel driveways & walkways. If the client’s complex or subdivision DOES NOT have snow removal service the client is responsible for making arrangements for someone else to clear their driveway and walkways when there is 2 inches or more of snow. If a property owner fails to take reasonable steps to avoid hazards caused by adverse weather, it can result in a property owner’s liability. Client is responsible for providing snow removal service, leaving out Ice Melter/Salt while away and advising of any potentially hazardous areas. (It is recommended to use pet safe ice melter/salt.)
*Updates*: April’s Pawsitively Pet Sitting will send you daily updates with pictures and/or videos via text message. We often send updates more than once a day. However, we are happy to provide more updates if you would like. Please let us know upon our initial interview if would prefer more updates or a different form of communication.
Pictures: Client understands that April’s Pawsitively Pet Sitting may take pictures of your, while your pet is in our care. Client gives permission to April’s Pawsitively Pet Sitting to use these photos on their website and/or advertising, unless otherwise noted on signature page.
"I'm HOME" calls: Please remember to text or call April (502-533-1118) when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be added to your bill at the regular rate. Please text or call at ANY hour to inform us that you have returned.
Fees:
Pet Photography Session
$100 Includes: A 90 min session consultation. You'll be able to choose from 25–30 photos. Prints and products are á la carte, at a separate charge, with no minimum purchase requirement. Plus, a private online viewing gallery upon request.
Pet Energy Healing
$60 for a 30 min session
When April works with animals they tend to guide her hands where they are experiencing energy blocks. Once she sees the energy, she then touches the areas to encourage them to surrender to an energetic release. Allowing energy to re-enter and flow through the body results in a clear and balanced field of energy throughout the entire body. This generates energetic healing; it creates a positive change within your pet: emotionally, mentally, and physically. During April's sessions with animals, communication often naturally occurs. Her intent is to assist the animal to heal and to enrich the relationship between the animal and their owner.
Pet Taxi Service
$30 per trip**
Up to four cats & two dogs. Other animals vary, please call for more information.
If you need your pet taken to the groomer, the vet, or anywhere else, we can provide this service.
Animals must be non-aggressive, dogs must have leash etiquette.
Stop in Visits
$30 up to 30 min visit**
(five or more animals - $5 per each animal)
Our visits includes play time, brushing, giving medicine, feeding, watering, waste clean up and of course lots of love. We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette.
Dog Walking
$30 up to 30 minutes walk/playtime**
(up to three dogs)
Rather it is a walk around the neighborhood, some fun times at dog park, or just playtime, we would love to help meet your pet's needs.
Dogs must know basic commands and have leash etiquette.
Overnight Care - in Your Pet's Home
$75 per day (each day beginning at 12 AM)**
The $75 daily fee is for up to 4 pets. A $10 fee will be applied for each additional pet (excluding fish, of course). We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette.Potty breaks and one short am or pm walk is included, any additional walks are $20 each.
Overnight in-home care includes play time, brushing, giving medicine, feeding, watering, waste clean up, and of course lots of love. We also bring in your mail/packages and water your plants while you're away.
Boarding
$50 per day (each day beginning at 12 AM)
We board in our home on a case by case basis. We do not board pets weighing more than 15 lbs. Pets must be up-to-date on all vaccinations, on flea treatment, and cat friendly. Please feel free to contact us for more information.
Livestock Care
$50 per visit (up to 30 mins each visit), +$20 for every 20 mins after the initial 30 min period has ended.
Included in visit: Feeding, fresh water, brushing, treats, turn in and turnout. We will not put on fly masks or muzzles if your horse isn't cooperative.
Mucking Stalls:
**Service Area
Indiana - Harrison County, Floyd County, Clark County, Crawford County, Washington County, Scott County & Jefferson County.
Kentucky - Jefferson County, Oldham County, Spencer County, Nelson County, Bullitt County, & Shelby County.
* We are based out of New Albany, IN. Although we are more than willing to travel outside of our area, an additional surcharge will apply if services are greater than 10 miles away (this includes round trip mileage).
Acceptable methods of payment: We accept cash, checks, credit cards, and most payment apps. Please make checks payable to: April Webb. There will be a $50 fee for any bounced checks. Payment is due in full before or at the time of your first scheduled visit.
Visitors: Please notify April’s Pawsitively Pet Sitting if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that April’s Pawsitively Pet Sitting services have been engaged. The police will be called on all intruders or suspicious acts without exception. April’s Pawsitively Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your
residence for any purpose while April’s Pawsitively Pet Sitting is caring for your pet(s).
Unsecured pet(s): April’s Pawsitively Pet Sitting will not be responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.
Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.
Client Responsibilities: Client’s will be responsible for all medical expenses and damages resulting from an injury to a April’s Pawsitively Pet Sitting pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend April’s Pawsitively Pet Sitting, the pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners. April’s Pawsitively Pet Sitting is not responsible for damages or loss to your home beyond our control (i.e. leaks, electrical problems, acts of nature, burglary). In such situations April Webb will contact the pet owner immediately before taking action to resolve the problem. April’s Pawsitively Pet Sitting is not liable for any damage done to the client’s home or personal property by their pet(s). In the event your pet(s) soils the carpet, floor or furniture April’s Pawsitively Pet Sitting will strive to clean the areas to the best of our abilities.
Additional charges: Any cost incurred by April’s Pawsitively Pet Sitting while caring for your pet (i.e. food, medication, cleaning supplies etc.) is to be reimbursed upon the pet owner’s return.
Emergency Authorization: In the case of an emergency, I authorize April’s Pawsitively Pet Sitting and its employees to call a reputable repair service, and/or call for fire or police service, and/or take my pet(s) to a licensed Veterinarian, and/or take any action April’s Pawsitively Pet Sitting and its employees deems necessary during an emergency. I accept full financial responsibility for all charges incurred by these repairs/services. I further agree to re-reimburse April’s Pawsitively Pet Sitting and its employees for
any out-of-pocket expenses incurred and this payment will be made on the same day of my return. I further acknowledge that April’s Pawsitively Pet Sitting and its employees may charge additional fees for rendering these emergency services and I accept responsibility for payment of these additional services.
Vet Care: If a client’s pet(s) become ill while under our care, client authorizes April’s Pawsitively Pet Sitting to transport ill pet(s) to the client’s veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (be sure to contact your vet to fill out a veterinary release form). It is recommend that clients keep their credit card on file with their vet should emergencies happen. Clients are responsible for payment of all medical bills.
Please sign April’s Pawsitively Pet Sitting’s Policies & Procedures below and returns. You can view this document on our website and a copy can be emailed to you.
By signing below, the pet owner/client agrees to comply with all of the requirements contained in Exhibit A.
Client’s Name(s) (please print) _______________________________________________________
Date
______________________
Client’s Signature(s) ____________________________________________________
As you may already know, April’s Pawsitively Pet Sitting offers stop-in visits, pet taxi service, pet healing services, pet photography, overnight in-home care, boarding for small critters, dog walking, and livestock care. We love and accept every walk of life.
We are so excited that you have chosen us to provide you with the best pet care out there! We look forwarded to spoiling your pet(s) while you are away. Thank you for supporting a local small business.
Below are April’s Pawsitively Pet Sitting Policies and Procedures:
Reservations: It is best to plan a several weeks in advance in order to obtain pet sitting services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates, we must meet with you and your pet(s) and determine your needs before we make a commitment to providing care for your pet(s).
Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. The well being of your pet(s) depends on our communication! Payment for any additional services is due the day you return.
Cancellations: We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancellations to compensate pet sitters for time they set aside for your appointments.
- Cancellations may be made up to 7 days in advance of your scheduled service without charge.
- Cancellations made less than 7 days before departure date payment in full is required.
Early return: We understand that things happen that cause plans to change. In the event that you return home early, you will be charged full cost for scheduled appointments upon your arrival of your unscheduled return. Please understand that once we have scheduled, confirmed, and begun your pet sitting appointment, we have to collect the payment due to your early return because we've set that time aside for your pet(s).
Keys: April’s Pawsitively Pet Sitting requires a copy of your house key upon the initial meeting or hidden in a secure location upon my arrival. We recommend that your key remain in your April’s Pawsitively Pet Sitting file
for the convenience of future services and to enable online/telephone reservations, thus avoiding future key pick up appointments. Should you choose to have your key returned, a $5 key pick up/drop off charge will be applied to future visits.
Inclement Weather: In the event of inclement weather, please provide the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance. This may be contacting your “Bad Weather Emergency Contact”, requesting to stay with your pet(s) until the roads are clear, or leaving out extra food & water until a pet sitter can return to care for them. The health and well being of your pet(s) is our utmost concern. We will contact you as soon as possible to keep you informed of these events. The length of visits may also be cut short due to bad weather to get our pet sitters off the roads and home safe as soon as possible.
Please note that we do not plow, snow blow, or shovel driveways & walkways. If the client’s complex or subdivision DOES NOT have snow removal service the client is responsible for making arrangements for someone else to clear their driveway and walkways when there is 2 inches or more of snow. If a property owner fails to take reasonable steps to avoid hazards caused by adverse weather, it can result in a property owner’s liability. Client is responsible for providing snow removal service, leaving out Ice Melter/Salt while away and advising of any potentially hazardous areas. (It is recommended to use pet safe ice melter/salt.)
*Updates*: April’s Pawsitively Pet Sitting will send you daily updates with pictures and/or videos via text message. We often send updates more than once a day. However, we are happy to provide more updates if you would like. Please let us know upon our initial interview if would prefer more updates or a different form of communication.
Pictures: Client understands that April’s Pawsitively Pet Sitting may take pictures of your, while your pet is in our care. Client gives permission to April’s Pawsitively Pet Sitting to use these photos on their website and/or advertising, unless otherwise noted on signature page.
"I'm HOME" calls: Please remember to text or call April (502-533-1118) when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be added to your bill at the regular rate. Please text or call at ANY hour to inform us that you have returned.
Fees:
Pet Photography Session
$100 Includes: A 90 min session consultation. You'll be able to choose from 25–30 photos. Prints and products are á la carte, at a separate charge, with no minimum purchase requirement. Plus, a private online viewing gallery upon request.
Pet Energy Healing
$60 for a 30 min session
When April works with animals they tend to guide her hands where they are experiencing energy blocks. Once she sees the energy, she then touches the areas to encourage them to surrender to an energetic release. Allowing energy to re-enter and flow through the body results in a clear and balanced field of energy throughout the entire body. This generates energetic healing; it creates a positive change within your pet: emotionally, mentally, and physically. During April's sessions with animals, communication often naturally occurs. Her intent is to assist the animal to heal and to enrich the relationship between the animal and their owner.
Pet Taxi Service
$30 per trip**
Up to four cats & two dogs. Other animals vary, please call for more information.
If you need your pet taken to the groomer, the vet, or anywhere else, we can provide this service.
Animals must be non-aggressive, dogs must have leash etiquette.
Stop in Visits
$30 up to 30 min visit**
(five or more animals - $5 per each animal)
Our visits includes play time, brushing, giving medicine, feeding, watering, waste clean up and of course lots of love. We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette.
Dog Walking
$30 up to 30 minutes walk/playtime**
(up to three dogs)
Rather it is a walk around the neighborhood, some fun times at dog park, or just playtime, we would love to help meet your pet's needs.
Dogs must know basic commands and have leash etiquette.
Overnight Care - in Your Pet's Home
$75 per day (each day beginning at 12 AM)**
The $75 daily fee is for up to 4 pets. A $10 fee will be applied for each additional pet (excluding fish, of course). We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette.Potty breaks and one short am or pm walk is included, any additional walks are $20 each.
Overnight in-home care includes play time, brushing, giving medicine, feeding, watering, waste clean up, and of course lots of love. We also bring in your mail/packages and water your plants while you're away.
Boarding
$50 per day (each day beginning at 12 AM)
We board in our home on a case by case basis. We do not board pets weighing more than 15 lbs. Pets must be up-to-date on all vaccinations, on flea treatment, and cat friendly. Please feel free to contact us for more information.
Livestock Care
$50 per visit (up to 30 mins each visit), +$20 for every 20 mins after the initial 30 min period has ended.
Included in visit: Feeding, fresh water, brushing, treats, turn in and turnout. We will not put on fly masks or muzzles if your horse isn't cooperative.
Mucking Stalls:
- $25 per stall
- First 2 large animals are included in visit fee. Additional large animal: $10 each
- Additional small animal $5 each
- $40/60 mins or $60/90 mins
**Service Area
Indiana - Harrison County, Floyd County, Clark County, Crawford County, Washington County, Scott County & Jefferson County.
Kentucky - Jefferson County, Oldham County, Spencer County, Nelson County, Bullitt County, & Shelby County.
* We are based out of New Albany, IN. Although we are more than willing to travel outside of our area, an additional surcharge will apply if services are greater than 10 miles away (this includes round trip mileage).
Acceptable methods of payment: We accept cash, checks, credit cards, and most payment apps. Please make checks payable to: April Webb. There will be a $50 fee for any bounced checks. Payment is due in full before or at the time of your first scheduled visit.
Visitors: Please notify April’s Pawsitively Pet Sitting if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that April’s Pawsitively Pet Sitting services have been engaged. The police will be called on all intruders or suspicious acts without exception. April’s Pawsitively Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your
residence for any purpose while April’s Pawsitively Pet Sitting is caring for your pet(s).
Unsecured pet(s): April’s Pawsitively Pet Sitting will not be responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.
Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.
Client Responsibilities: Client’s will be responsible for all medical expenses and damages resulting from an injury to a April’s Pawsitively Pet Sitting pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend April’s Pawsitively Pet Sitting, the pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners. April’s Pawsitively Pet Sitting is not responsible for damages or loss to your home beyond our control (i.e. leaks, electrical problems, acts of nature, burglary). In such situations April Webb will contact the pet owner immediately before taking action to resolve the problem. April’s Pawsitively Pet Sitting is not liable for any damage done to the client’s home or personal property by their pet(s). In the event your pet(s) soils the carpet, floor or furniture April’s Pawsitively Pet Sitting will strive to clean the areas to the best of our abilities.
Additional charges: Any cost incurred by April’s Pawsitively Pet Sitting while caring for your pet (i.e. food, medication, cleaning supplies etc.) is to be reimbursed upon the pet owner’s return.
Emergency Authorization: In the case of an emergency, I authorize April’s Pawsitively Pet Sitting and its employees to call a reputable repair service, and/or call for fire or police service, and/or take my pet(s) to a licensed Veterinarian, and/or take any action April’s Pawsitively Pet Sitting and its employees deems necessary during an emergency. I accept full financial responsibility for all charges incurred by these repairs/services. I further agree to re-reimburse April’s Pawsitively Pet Sitting and its employees for
any out-of-pocket expenses incurred and this payment will be made on the same day of my return. I further acknowledge that April’s Pawsitively Pet Sitting and its employees may charge additional fees for rendering these emergency services and I accept responsibility for payment of these additional services.
Vet Care: If a client’s pet(s) become ill while under our care, client authorizes April’s Pawsitively Pet Sitting to transport ill pet(s) to the client’s veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (be sure to contact your vet to fill out a veterinary release form). It is recommend that clients keep their credit card on file with their vet should emergencies happen. Clients are responsible for payment of all medical bills.
Please sign April’s Pawsitively Pet Sitting’s Policies & Procedures below and returns. You can view this document on our website and a copy can be emailed to you.
By signing below, the pet owner/client agrees to comply with all of the requirements contained in Exhibit A.
Client’s Name(s) (please print) _______________________________________________________
Date
______________________
Client’s Signature(s) ____________________________________________________
