Policies & Procedures
Policies & Procedures - Pet Care Service
Updated: Monday, May 5, 2025 • Certified Professional Pet Sitter
Exhibit A
As you may know, April’s Pawsitively Pet Sitting offers stop-in visits, pet taxi service, pet healing services, pet photography, overnight in-home care, boarding for small critters, dog walking, and livestock care. We love and accept every walk of life.
We are so excited that you have chosen us to provide you with the best pet care out there! We look forwarded to spoiling your pet(s) while you are away. Thank you for supporting a local small business.
Below are April’s Pawsitively Pet Sitting Policies and Procedures:
Reservations: It is best to plan a several weeks in advance in order to obtain pet sitting services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates, we must meet with you and your pet(s) and determine your needs before we make a commitment to providing care for your pet(s).
Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. The well being of your pet(s) depends on our communication! Payment for any additional services is due the day you return.
Cancellations: We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancellations to compensate pet sitters for time they set aside for your appointments.
Please note that we do not plow, snow blow, or shovel driveways & walkways. If the client’s complex or subdivision DOES NOT have snow removal service the client is responsible for making arrangements for someone else to clear their driveway and walkways when there is 2 inches or more of snow. If a property owner fails to take reasonable steps to avoid hazards caused by adverse weather, it can result in a property owner’s liability. Client is responsible for providing snow removal service, leaving out Ice Melter/Salt while away and advising of any potentially hazardous areas. (It is recommended to use pet safe ice melter/salt.)
*Updates*: April’s Pawsitively Pet Sitting will send you daily updates with pictures and/or videos via text message. We often send updates more than once a day. However, we are happy to provide more updates if you would like. Please let us know upon our initial interview if would prefer more updates or a different form of communication.
Pictures: Client understands that April’s Pawsitively Pet Sitting may take pictures of your, while your pet is in our care. Client gives permission to April’s Pawsitively Pet Sitting to use these photos on their website and/or advertising, unless otherwise noted on signature page.
"I'm HOME" calls: Please remember to text or call April when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be added to your bill at the regular rate. Please text or call at ANY hour to inform us that you have returned.
Fees:
* Pet Photography Session:
$100 Includes: A 90 min session consultation. You will be able to choose from 25-30 photos. Prints and products are á la carte at a separate charge with no minimum purchase requirement. Plus, a private online viewing gallery upon request.
* Pet Energy Healing:
$60 for a 30 minute session.
* Pet Taxi Service:
$30 per trip, up to 4 cats & 2 dogs (other animals vary, call for more information)... Dogs must know basic commands and have leash etiquette.
* Stop in Visits:
$30 per visit up to 30 minutes per visit. Five or more animals - $5 fee will be applied for each additional pet (excluding fish).
* Dog Walking:
$30 per walk up to 3 dogs. Dogs must know basic commands and have leash etiquette.
* Overnight In-Home Care:
$75 per day (each day beginning at 12 AM). The $75 daily fee is for up to 4 pets. A $10 fee will be applied for each additional pet (excluding fish, of course). Potty breaks and one short am/pm walk is included, any additional walks are $20 each. Overnight in-your-home care includes play-time, brushing, giving medicine, feeding, watering, waste clean up, and of course lots of love. We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette. We also bring in your mail/packages and water your plants while you're away.
* Livestock Care
• $50 per visit (up to 30 minutes)
• $20 for every additional 20 minutes beyond the first 30
Overnight care is available; please call for pricing. Visits include feeding, fresh water, brushing, treats, and turnout/bring-in. Please note we do not apply fly masks or muzzles if your horse is uncooperative.
Additional Livestock Services:
• Mucking stalls: $25 per stall
• Additional large animals: $10 each (first two large animals included in visit
fee)
• Additional small animals: $5 each
• Medication administration: $5 per supplement after the first two • Exercising: $40 for 60 minutes, or $60 for 90 minutes
***Prices are subject to change.***
*Service Area*
• Indiana - Harrison County, Floyd County, Clark County, Scott County & • Jefferson County
Kentucky - Jefferson County, Oldham County, Spencer County, Nelson County,
Bullitt County, & Shelby County.
* Although we are more than willing to travel outside of our area, an additional surcharge will apply if services are greater than 10 miles away (this includes round trip mileage).
Acceptable methods of payment: We accept cash, checks, and credit cards. Please make checks payable to: April Webb. There will be a $50 fee for any bounced checks. Payment is due in full before or at the time of your first scheduled visit.
Visitors: Please notify April’s Pawsitively Pet Sitting if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that April’s Pawsitively Pet Sitting services have been engaged. The police will be called on all intruders or suspicious acts without exception. April’s Pawsitively Pet Sitting , company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while April’s Pawsitively Pet Sitting is caring for your pet(s).
Unsecured pet(s): April’s Pawsitively Pet Sitting will not be responsible for free- roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.
Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.
Client Responsibilities: Client’s will be responsible for all medical expenses and damages resulting from an injury to an April’s Pawsitively Pet Sitting pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend April’s Pawsitively Pet Sitting, the pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners. April’s Pawsitively Pet Sitting is not responsible for damages or loss to your home beyond our control (i.e. leaks, electrical problems, acts of nature, burglary). In such situations April Webb will contact the pet owner immediately before taking action to resolve the problem. April’s Pawsitively Pet Sitting is not liable for any damage done to the client’s home or personal property by their pet(s). In the event your pet(s) soils the carpet, floor or furniture April’s Pawsitively Pet Sitting will strive to clean the areas to the best
of our abilities.
Additional charges: Any cost incurred by April’s Pawsitively Pet Sitting while caring for your pet (i.e. food, medication, cleaning supplies etc.) is to be reimbursed upon the pet owner’s return.
Emergency Authorization: In the case of an emergency, I authorize April’s Pawsitively Pet Sitting and its employees to call a reputable repair service, and/or call for fire or police service, and/or take my pet(s) to a licensed Veterinarian, and/or take any action April’s Pawsitively Pet Sitting and its employees deems necessary during an emergency. I accept full financial responsibility for all charges incurred by these repairs/services. I further agree to re-reimburse April’s Pawsitively Pet Sitting and its employees for any out-of-pocket expenses incurred and this payment will be made on the same day of my return. I further acknowledge that April’s Pawsitively Pet Sitting and its employees may charge additional fees for rendering these emergency services and I accept responsibility for payment of these additional services.
Vet Care: If a client’s pet(s) become ill while under our care, client
authorizes April’s Pawsitively Pet Sitting to transport ill pet(s) to the client’s veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (be sure to contact your vet to fill out a veterinary release form). It is recommend that clients keep their credit card on file with their vet should emergencies happen. Clients are responsible for payment of all medical bills.
Please sign April’s Pawsitively Pet Sitting’s Policies & Procedures below and returns. By signing below, the pet owner/client agrees to comply with all of the requirements contained in Exhibit A.
Client’s Name(s) (please print) _______________________________________________________
Date
______________________
Client’s Signature(s) ____________________________________________________
Updated: Monday, May 5, 2025 • Certified Professional Pet Sitter
Exhibit A
As you may know, April’s Pawsitively Pet Sitting offers stop-in visits, pet taxi service, pet healing services, pet photography, overnight in-home care, boarding for small critters, dog walking, and livestock care. We love and accept every walk of life.
We are so excited that you have chosen us to provide you with the best pet care out there! We look forwarded to spoiling your pet(s) while you are away. Thank you for supporting a local small business.
Below are April’s Pawsitively Pet Sitting Policies and Procedures:
Reservations: It is best to plan a several weeks in advance in order to obtain pet sitting services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates, we must meet with you and your pet(s) and determine your needs before we make a commitment to providing care for your pet(s).
Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. The well being of your pet(s) depends on our communication! Payment for any additional services is due the day you return.
Cancellations: We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancellations to compensate pet sitters for time they set aside for your appointments.
- Cancellations may be made up to 7 days in advance of your scheduled service without charge.
- Cancellations made less than 7 days before departure date payment in full is required.
Early return: We understand that things happen that cause plans to change. In the event that you return home early, you will be charged full cost for scheduled appointments upon your arrival of your unscheduled return. Please understand that once we have scheduled, confirmed, and begun your pet sitting appointment, we have to collect the payment due to your early return because we've set that time aside for your pet(s).
Keys: April’s Pawsitively Pet Sitting requires a copy of your house key upon the initial meeting or hidden in a secure location upon my arrival. We recommend
that your key remain in your April’s Pawsitively Pet Sitting file for the convenience of future services and to enable online/telephone reservations, thus avoiding future key pick up appointments. Should you choose to have your key returned, a $5 key pick up/drop off charge will be applied to future visits.
Please note that we do not plow, snow blow, or shovel driveways & walkways. If the client’s complex or subdivision DOES NOT have snow removal service the client is responsible for making arrangements for someone else to clear their driveway and walkways when there is 2 inches or more of snow. If a property owner fails to take reasonable steps to avoid hazards caused by adverse weather, it can result in a property owner’s liability. Client is responsible for providing snow removal service, leaving out Ice Melter/Salt while away and advising of any potentially hazardous areas. (It is recommended to use pet safe ice melter/salt.)
*Updates*: April’s Pawsitively Pet Sitting will send you daily updates with pictures and/or videos via text message. We often send updates more than once a day. However, we are happy to provide more updates if you would like. Please let us know upon our initial interview if would prefer more updates or a different form of communication.
Pictures: Client understands that April’s Pawsitively Pet Sitting may take pictures of your, while your pet is in our care. Client gives permission to April’s Pawsitively Pet Sitting to use these photos on their website and/or advertising, unless otherwise noted on signature page.
"I'm HOME" calls: Please remember to text or call April when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be added to your bill at the regular rate. Please text or call at ANY hour to inform us that you have returned.
Fees:
* Pet Photography Session:
$100 Includes: A 90 min session consultation. You will be able to choose from 25-30 photos. Prints and products are á la carte at a separate charge with no minimum purchase requirement. Plus, a private online viewing gallery upon request.
* Pet Energy Healing:
$60 for a 30 minute session.
* Pet Taxi Service:
$30 per trip, up to 4 cats & 2 dogs (other animals vary, call for more information)... Dogs must know basic commands and have leash etiquette.
* Stop in Visits:
$30 per visit up to 30 minutes per visit. Five or more animals - $5 fee will be applied for each additional pet (excluding fish).
* Dog Walking:
$30 per walk up to 3 dogs. Dogs must know basic commands and have leash etiquette.
* Overnight In-Home Care:
$75 per day (each day beginning at 12 AM). The $75 daily fee is for up to 4 pets. A $10 fee will be applied for each additional pet (excluding fish, of course). Potty breaks and one short am/pm walk is included, any additional walks are $20 each. Overnight in-your-home care includes play-time, brushing, giving medicine, feeding, watering, waste clean up, and of course lots of love. We would love to walk your dogs, if it's needed. All dogs must know basic commands and have leash etiquette. We also bring in your mail/packages and water your plants while you're away.
* Livestock Care
• $50 per visit (up to 30 minutes)
• $20 for every additional 20 minutes beyond the first 30
Overnight care is available; please call for pricing. Visits include feeding, fresh water, brushing, treats, and turnout/bring-in. Please note we do not apply fly masks or muzzles if your horse is uncooperative.
Additional Livestock Services:
• Mucking stalls: $25 per stall
• Additional large animals: $10 each (first two large animals included in visit
fee)
• Additional small animals: $5 each
• Medication administration: $5 per supplement after the first two • Exercising: $40 for 60 minutes, or $60 for 90 minutes
***Prices are subject to change.***
*Service Area*
• Indiana - Harrison County, Floyd County, Clark County, Scott County & • Jefferson County
Kentucky - Jefferson County, Oldham County, Spencer County, Nelson County,
Bullitt County, & Shelby County.
* Although we are more than willing to travel outside of our area, an additional surcharge will apply if services are greater than 10 miles away (this includes round trip mileage).
Acceptable methods of payment: We accept cash, checks, and credit cards. Please make checks payable to: April Webb. There will be a $50 fee for any bounced checks. Payment is due in full before or at the time of your first scheduled visit.
Visitors: Please notify April’s Pawsitively Pet Sitting if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that April’s Pawsitively Pet Sitting services have been engaged. The police will be called on all intruders or suspicious acts without exception. April’s Pawsitively Pet Sitting , company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while April’s Pawsitively Pet Sitting is caring for your pet(s).
Unsecured pet(s): April’s Pawsitively Pet Sitting will not be responsible for free- roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.
Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.
Client Responsibilities: Client’s will be responsible for all medical expenses and damages resulting from an injury to an April’s Pawsitively Pet Sitting pet sitter or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend April’s Pawsitively Pet Sitting, the pet sitter, in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners. April’s Pawsitively Pet Sitting is not responsible for damages or loss to your home beyond our control (i.e. leaks, electrical problems, acts of nature, burglary). In such situations April Webb will contact the pet owner immediately before taking action to resolve the problem. April’s Pawsitively Pet Sitting is not liable for any damage done to the client’s home or personal property by their pet(s). In the event your pet(s) soils the carpet, floor or furniture April’s Pawsitively Pet Sitting will strive to clean the areas to the best
of our abilities.
Additional charges: Any cost incurred by April’s Pawsitively Pet Sitting while caring for your pet (i.e. food, medication, cleaning supplies etc.) is to be reimbursed upon the pet owner’s return.
Emergency Authorization: In the case of an emergency, I authorize April’s Pawsitively Pet Sitting and its employees to call a reputable repair service, and/or call for fire or police service, and/or take my pet(s) to a licensed Veterinarian, and/or take any action April’s Pawsitively Pet Sitting and its employees deems necessary during an emergency. I accept full financial responsibility for all charges incurred by these repairs/services. I further agree to re-reimburse April’s Pawsitively Pet Sitting and its employees for any out-of-pocket expenses incurred and this payment will be made on the same day of my return. I further acknowledge that April’s Pawsitively Pet Sitting and its employees may charge additional fees for rendering these emergency services and I accept responsibility for payment of these additional services.
Vet Care: If a client’s pet(s) become ill while under our care, client
authorizes April’s Pawsitively Pet Sitting to transport ill pet(s) to the client’s veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (be sure to contact your vet to fill out a veterinary release form). It is recommend that clients keep their credit card on file with their vet should emergencies happen. Clients are responsible for payment of all medical bills.
Please sign April’s Pawsitively Pet Sitting’s Policies & Procedures below and returns. By signing below, the pet owner/client agrees to comply with all of the requirements contained in Exhibit A.
Client’s Name(s) (please print) _______________________________________________________
Date
______________________
Client’s Signature(s) ____________________________________________________
